Notice ID
2831745e74c9edfbfc7ceacadd310608
The Internal Revenue Service IRS has undertaken an initiative to modernize the Filing and Payment Compliance FPC program The FPC project is a joint effort between IRS and Computer Sciences Corporation CSC the PRIME and is aimed at reducing the overall collection time while improving customer and employee satisfaction During the strategic planning effort for transition to the Modernized Systems it has been observed that Modernized Systems alone may not sufficiently address the large inventory of collection work The IRS working together with the PRIME has decided to perform an analysis of collection contract support options The collection third party contract support analysis is an analysis of best practices related to receivable management and collections The FPC project team will present results to IRS management of the best practices analysis along with contract support alternatives The alternatives will address strategies for resolving the current collection inventory and the potential for integrated and embedded collection contract support in the modernized FPC design To enable the IRSPRIME to perform an effective analysis of the options available the IRS will issue a Request for Information RFI The RFI will request information to determine what skills collection contract support companies can provide to the IRS including training modeling inventory management human resources management software products and collection services Additionally from the information gathered and in conjunction with a currentfuture state gap analysis the IRSPRIME will determine how to incorporate collection contract support companies as an interim solution part of the longterm strategy or both as appropriate Specifically the IRSPRIME require potential collection contract support companies to provide information on a variety of issues such as preferred compensation methods including frequency and performance incentives Input on specific type of receivables most favorable to the industry practices and expected recovery rates based on delinquency amount delinquency age prior collection efforts etc Input on a variety of security practices including personnel screening data security computer security and physical security capabilities Input on collection contract support performance measurement criteria in a balancedmeasures environment to include business results customer satisfaction and employee satisfaction Input on the preferred technology and methodology for account information exchange between the IRS and collection contract support companies Additionally we would like industry perspective on the impact of the Taxpayer Bill of Rights privacy and disclosure provisions of the Internal Revenue Code and the Restructuring and Reform Act of 1998 RRA98 on the collection contract support companies ability to effectively assist the IRS in its collection activities The IRSPRIME will review written responses to the RFI for parties demonstrating experience with projects of similar scope and magnitude or parties with unique and unusual solutions to a variety of the requested data elements on which we are gathering information The IRSPRIME will identify two or three collection service providers to partner with the IRSPRIME as we design the future IRS Filing and Payment Compliance model The IRSPRIME is primarily interested in selecting companies that have a high level of expertise broad subject matter coverage and a willingness to dedicate individuals to assist the IRSPRIME as needed The identified companies will be requested to participate in informal meetings with the IRSPRIME periodically over the next several months as Subject Matter Experts SMEs The IRSPRIME will ask the SMEs to assist the IRS by providing the private sector input from a collection services provider perspective as we further refine the decision analytics for case assignment as well
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