Notice ID
996247c60f564265f463db20d0f9271c
This is a combined synopsis solicitation for the following services Up to 400 Hours prorated to 325 Hours for Year 1 of a TAMs time Technical Account Manager for proactive technical consulting and account management services Up to 800 Hours prorated to 700 Hours for Year 1 of a Windows NT ASPs time Alliance Support Professional for proactive technical consulting and incident resolution Up to 800 Hours prorated to 700 Hours for Year 1 of an Exchange ASPs time Alliance Support Professional for proactive technical consulting and incident resolution TAMASP Hours can be used for Support Consulting Remote Diagnosis Debug Multivendor Coordination Orientation and Planning Session Included Escalation Management Included Support Usage Reports Included Monthly Status Meetings Included Technical Support 70 Support Incidents prorated to 60 Incidents for Year 1 Hot Fixes Included Critical Problem Alerts Included Multivendor Coordination Included Technical Information Services NewsFlashes Included Expert Roundtable Participation Included Unlimiteduser ServiceDesk license An unlimited number of users may access the World Wide Web site exclusive to Premier customers Two account numbers are issued one for access to information only and the second to submit online service requests Included 14 Microsoft TechNet Plus Subscription single server 1 Microsoft Developer Network Subscription Universal edition single user 6 Site Visits prorated to 5 Site Visits for Year 1 Prorated for Year 1 103 months 3 Option Years 12 months for each year
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Department/Ind.Agency
GENERAL SERVICES ADMINISTRATION
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Subtier
FEDERAL ACQUISITION SERVICE
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Office
ITS/ NETWRK SVCS CONTRACT OPNS DIV1