Notice ID
3712864957e44cc2a5dfd978553d701a
All qualifying parties capable of and interested in providing maintenance repair and support services indicated below for the existing copier systems Savin and Xerox machines or leasing comparable replacements and providing maintenance repair and support services for those systems are strongly encouraged to respond with capability statements This is not a request for quotes pricing and there will be no response to any quotes submitted PERFORMANCE WORK STATEMENT PWS Outreach Transition and Economic Development OTED Copier Maintenance Contract I GENERAL INFORMATION A Description of Services The Contractor shall perform all preventative operational and corrective maintenance of the copierprinterfacsimile fax machinemultifunction devices MFDs listed in this contract in accordance with the copierMFD manufacturers recommendations standards and practices Additionally the Contractor shall provide equipment tools parts operational and consumable supplies except for paper and trained labor necessary to maintain repair and ensure continuous operation of the copiersMFDs The OTED has three multifunctional devices as outlined below Model Savin MP C8002SP Two 2 each Xerox C70 Color One 1 each B Location of Services All services shall be performed and completed at Veterans Benefits Administration VBA Outreach Transition and Economic Development 1800 G Street NW 4th Floor5th Floor Washington DC 20006 C Hours of Operation Services shall be provided Monday through Friday during OTED core business hours which are between 800 am and 400 pm Eastern Standard Time D Federal Holidays The Contractor shall not perform maintenance services during Federal government holidays opmgov which are as follows HolidayProjected Date New Years Day January 1 Birthday of Martin Luther King Jr 3rd Monday in January Presidents Day Washingtons Birthday 3rd Monday in February Memorial Day Last Monday in May Juneteenth June 19th Independence Day July 4 Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day November 11 Thanksgiving Day 4th Thursday in November Christmas Day December 25 II PERIOD OF PERFORMANCE The period of performance shall be a base period of 12 months and three 3 twelvemonth option periods The option periods of this contract may be exercised in accordance with Federal Acquisition Regulation FAR clause 522179 Option to Extend the Term of the Contract MAR 2000 The period of performance under this contract shall commence with the effective date of this contract III TASKS Task 1 Fulfill Contract Administration Requirements Attend Kickoff Meeting The Contractor shall meet with the OTED representative to review Quality Assurance Surveillance Plan QASP section IV deliverable schedule and payment schedule for the contract The Contractor shall meet with the OTED representative in person at the location listed under section IB above and include the COR via video conferenceteleconference The meeting shall occur within seven 7 calendar days after the effective date of the contract The COR will provide the meeting agenda and meeting access information Monthly Meetings The Contractor shall provide reports identified in PWS Task 6 to the COR via email The COR will schedule a meeting with the Contractor if there are any concerns with the efficiency and effectiveness of copierMFD maintenance services to the copiersMFDs noted within this contract If a meeting is required the COR will provide the meeting agenda and meeting access information Provide Annual Copying Allowance The Contractor shall include Savin MP C8002SP Monthly 10000 120000 annual black and white BW copy allowance and a monthly 5000 60000 annual color copy allowance per copy machine The Contractor shall include 1000 in overages for BW copies and 500 in overage for color copies per month billed at an overage rate per copy per copy machine Xerox C70 Color Monthly 10000 120000 annual black and white BW copy allowance and a monthly 5000 60000 annual color copy allowance 4 Submit Invoices after Delivery of Goods or Services The Contractor shall electronically submit invoices within the invoice processing system designated for use by the VBA no more than 28 days after services have been rendered to OTED Invoices are to be submitted according to the guidelines outlined in the contract and as indicated by the Contracting Officer Invoices should clearly delineate goods andor services provided the cost per good or service the timeframe in which the goods or services were provided the contract name and number and the overall cost of the goods or services provided Task 2 Provide Preventative Operational and Corrective Maintenance Respond to Repair Service Requests The Contractor shall respond either telephonically or via email to routine repair calls within three 3 business hours and emergency repair calls within two 2 business hours of the CORs request for any copierMFD repairs or services The COR will inform the Contractor whether the call is for a routine repair or an emergency repair The Contractors response to calls shall occur during the core business hours noted within this PWS If all or part of the response timeframe is outside of core business hours the Contractor shall call the next business days core business hours Provide Preventative and Operational Maintenance The Contractor shall perform all preventative and operational maintenance required to ensure that the copiersMFDs remain fully operational in accordance with the manufacturers recommendations and all commercial standards and practices Preventative and operational maintenance shall include but is not limited to running diagnostics and providing written recommendations for the displacement upgrade or replacement of the copiersMFDs as well as equipment parts and consumable supplies excluding supplying paper Provide Repair and Corrective Maintenance The Contractor shall perform all repair and corrective maintenance required to ensure that the copiersMFDs remain fully operational in accordance with the manufacturers recommendations and all commercial standards and practices Repair and corrective maintenance include but is not limited to conducting diagnostics providing and installing replacement parts clearing persistent or severe paper jams correcting any error messages that indicate a defect in the machines operation and reporting any issues or recommendations to the COR The Contractor shall report to the onsite location survey the repair and provide the COR an estimated time to repair the copiersMFDs The repair time measurement starts after notification from the COR All repair work shall be performed in accordance with normal commercial practices using parts specified by the manufacturer or items of equal or better quality The Contractor shall complete the onsite repair for routine within eight 8 core business hours repairs and emergency within four 4 core business hours repairs either within the same day or during the next business day The Contractor shall provide in writing to the COR estimates of turnaround repair of all equipment that exceed the routine or emergency repair time The Contractor shall allow for the inclusion of newly acquired equipment and removal of decommissioned equipment from the schedule The Contractor shall perform all work onsite at OTED unless specifically authorized in writing The Contractor shall provide evidence of repair eg test print of document not test page in hand The Contractor shall also sign off on the successful completion of repair as well as arrival and departure 4 Minimize CopierMFD Downtime Downtime of the networked copiersMFDs will be kept to an absolute minimum The contractor must notify the customer of all projected downtime and estimated time for repair The Contractor shall provide recommendations to the COR for displacement upgrade or replacement of equipment Task 3 Provide Equipment Parts and Consumable Supplies Deliver Maintenance Kits The Contractor shall provide the equipment and parts necessary to maintain repair and ensure continuous and safe operation of the networked copiersMFDs The Contractor shall also provide all equipment and parts needed for repair at no additional cost to the Government The Contractor shall deliver maintenance kits for equipment for periodic maintenance as specified by the manufacturer The COR provides approval and acceptance in writing of the supplies or consumables Deliver Consumable Supplies The Contractor shall deliver all consumable ie userinstallable supplies supplies required for copying printing and scanning for copiersMFDs Consumable supplies shall include but are not limited to inktoner ribbons developer replaceable printheads black and color cartridges consumed in copierMFD output etc The toner cartridges shall be four 4 of each color magenta yellow cyan and black Supplies shall also include waste toner containers staples and drum Proper disposal and recycling of toxic and nontoxic waste products is also required The Contractor shall provide an electronic listinventory record the delivery of all supplies provided and replenish consumable supply inventories based on monthly production levels and established need Task 4 Provide Labor and Support Provide and Train Maintenance Employees The Contractor shall submit to the COR a current list of all employees needing access to the work location The Contractor shall notify the COR of changes in Contractor staff providing onsite services The Contractor personnel shall always be escorted by Federal government personnel or a designee while inside the work location The Contractor shall ensure and verify that the Contractor personnelthose responsible for providing preventative operational and corrective copierMFD maintenanceare trained on how to maintain and repair the copiersMFDs in accordance with the copiersMFDs manufacturers recommendations standards and practices The Contractor shall submit to the COR the names of the trained Contractor personnel 2 Provide Training to COR and Government Staff On request the Contractor shall provide training to the COR and Government staff on how to use the copiersMFDs This includes but is not limited to providing an overview of the copiersMFDs features and functions how to load paper toner cartridges and other consumable supplies and how to connect the copierMFD to the network Task 5 Submit Plans and Reports Submit Quality Control Plan The Contractor shall conduct quality control for all work performed during this contract The Contractor shall submit to the COR and maintain a Quality Control Plan QCP which ensures the requirements in this PWS are met The QCP shall outline the frequency and procedures for routine quality assurance QA inspections to ensure compliance with all portions of this PWS At a minimum the QCP shall include outlined approaches to conducting meter readings for all networked equipment and for tracking the number of pages used per unit The Contractor shall submit the QCP to the COR for review and approval prior to implementation Submit Monthly Maintenance Report The Contractor shall submit to the COR a monthly maintenance report that includes but is not limited to a call log of all requests and repairs of each copierMFD covered in this contract a summary of QA inspections and any recommendations for displacement upgrade or replacement of equipment including the replacement model This maintenance report shall also include a schedule for each copiersMFDs billable replacement parts associated with regularly scheduled periodic service maintenance and repair visits The call log within this report shall include at a minimum the date and time of the service call the date and time of the work performed the location of the copierMFD the copiersMFDs identification number the repairs performed including part numbers if parts are required for repair and the name of the Contractors technician performing the repair This maintenance report shall also document whether the work had to be performed beyond the routine and emergency timeframes whether a return visit was needed and if a replacement copierMFD was required and provided The report shall also document any consumables used and remaining per copierMFD model 3 The maintenance report should also include at a minimum a summary of QA inspections areas inspected inspection discrepanciesfindings any customer complaints and what the Contractor did to remedy or mitigate these various issues 4 The Contractor shall submit the maintenance report to the COR for review and approval prior to implementation
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Department/Ind.Agency
VETERANS AFFAIRS, DEPARTMENT OF
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Subtier
VETERANS AFFAIRS, DEPARTMENT OF
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Office
VETERANS BENEFITS ADMIN (36C10D)